Outage Details and Impact
The disruptions began around 3:30 PM IST, with the highest volume of complaints reported from Delhi-NCR, Mumbai, Bengaluru, and several other metros. According to Downdetector, which tracks real-time technical disruptions, more than 3,600 users reported issues within an hour of the outage.
Most users reported problems with voice calls, including inability to make or receive calls, while a significant number faced issues with mobile data connectivity. Some subscribers experienced complete loss of signal, while others reported unusual data deductions despite having active 5G plans.
User Reactions
On social media platforms, especially X (formerly Twitter), Airtel users expressed frustration over the sudden loss of services. Many reported their devices showing no signal or being unable to connect to mobile internet despite clear network coverage in their areas. Some users expressed concerns about the impact on remote work, communication, and daily activities.
One user from Gurugram shared, “Voice service has been down for 30 minutes, only internet is working. Cannot make or receive calls. What is happening?” Another user lamented about the inconvenience caused, tweeting, “Services are completely down, unable to make or receive calls, even messages aren’t working.”
Airtel’s Response
Airtel promptly acknowledged the outage through their customer support handle on social media, stating:
“We are currently experiencing a network outage. Our team is actively working to resolve the issue and restore services promptly. We sincerely apologize for the inconvenience caused.”
By early evening, Airtel announced that a significant portion of the voice service disruption in Delhi-NCR had been resolved and assured users of full restoration soon.
Broader Network Issues
The outage was not isolated to Airtel alone; users of other major telecom providers including Jio and Vodafone-Idea also reported connectivity issues, making it one of the largest network disruptions in recent months.
What Users Should Do
- Airtel customers are advised to stay patient and use alternate communication means where possible.
- Keep devices updated and restart phones to check for signal restoration.
- Follow official Airtel social media channels for real-time updates.
This outage serves as a reminder of the critical role telecom networks play in daily life and the impact disruptions can have on millions of users relying on mobile connectivity.
For continuous updates on the situation and other telecom news, stay tuned to our channel.
About the Author
